A few weeks ago I bought a new wireless router. Every internet device in my home is wireless, except for one: the Vonage router. Initially the devices were connected from the cable modem to the new wireless router then to the Vonage router. All was working but I was receiving IP conflict alerts in both my computers.
Then the major problem happened, and it took until today to figure it out. For the last couple weeks, every time I made a phone call my wireless connection would fail.
I searched online for answers and found nothing. I ended up switching the order of the devices to go from the modem to the Vonage router and then finally into the wireless router. That worked for about week. Yesterday the problem of lost wireless connection when on the phone returned.
After time spent on the phone with both Vonage and Trendnet the problem was pinpointed and solved.
The problem wasn’t a conflict between the router and Vonage router. It was between the router and the cordless phone that was connected to the router.
It turns out that both the phone and the wireless router have the same 2.4ghz signal and since the phone base and wireless router are near each other, I was having problems with them both using the same channel.
If you have this problem the solution is to log into your router admin, turn off the auto channel select option and pick a different channel. Save the changes and test it.
I hope this helps anyone with the same problems I had.
Wireless router and Vonage issues
A few weeks ago I bought a new wireless router. Every internet device in my home is wireless, except for one: the Vonage router. Initially the devices were connected from the cable modem to the new wireless router then to the Vonage router. All was working but I was receiving IP conflict alerts in both my computers.
Then the major problem happened, and it took until today to figure it out. For the last couple weeks, every time I made a phone call my wireless connection would fail.
I searched online for answers and found nothing. I ended up switching the order of the devices to go from the modem to the Vonage router and then finally into the wireless router. That worked for about week. Yesterday the problem of lost wireless connection when on the phone returned.
After time spent on the phone with both Vonage and Trendnet the problem was pinpointed and solved.
The problem wasn’t a conflict between the router and Vonage router. It was between the router and the cordless phone that was connected to the router.
It turns out that both the phone and the wireless router have the same 2.4ghz signal and since the phone base and wireless router are near each other, I was having problems with them both using the same channel.
If you have this problem the solution is to log into your router admin, turn off the auto channel select option and pick a different channel. Save the changes and test it.
I hope this helps anyone with the same problems I had.